Napa Bowl

Recommends

Kellim

Joined 4 years ago

Napa bowl. After reading the negative reviews I was a little worried about taking our sons to Napa Bowl but they had been wanting to bowl for awhile. We went last Sunday with friends, the staff was just OK (not super-friendly). But the place is a fine bowling alley, the shoes were clean, the equipment worked, the pizza was good. We overestimated how much bowling our kids would want to do and paid for 2 games. When they pooped out after 1 we were refused a refund. I called the owner the next day and he could not have been more nice. He immediately refunded our money for the second game and gave us vouchers for free shoes on our next visit. We will be back for more bowling this Winter and I recommend it for others looking for a good time.

Doesn't Recommend

napacop

Joined 5 years ago

Theif. i notice the Manager on duty, Rich to be a theif. On one of the partys I paid cash over 200.000 dollars and watched him pocket the money. The next party I had I made sure to ask for a recipt or a party slip or something to prove for my own records and was told that, they dont give those out. I paid cash again, and once again right in front of my eyes he pocketed the money! I dont know who the owner of this place is, but I am a retired police officer and I find it very offensive, No wonder the place is going down hill,. I have called numerous times and still was unable to speak with the owner about this matter.

Doesn't Recommend

djw1

Joined 5 years ago

Poor Customer Service. I was very disappointed with the customer services at Napa Bowl as I did not feel welcomed in their facility. I arrived with a party of eight one hour and twenty minutes before closing. The assistant at the desk was very cold, and he did not want to serve us. We bowled two games and we still had about thirty minutes remaining before they closed. I walked to the front desk to pay for a third game; however, he refused to set up a new game. The Manager told me that we only had twenty minutes left and we could not finish a game. Approximately ten minutes later, the manager allowed another party to play new game. I felt disrespected especially because the members in the other party were white, and I am African American. I usually do not pull the ?Race Card? but I could not find another explanation. There are several other bowling alleys in the Napa area; Please avoid this establishment. Thanks.