Napa >Food & Dining > Celadon
Hands-down the rudest, most unprofessional service I have EV.
Let me begin by saying we were a party of 8 women for a bachelorette party. This is a fact that was communicated to the restaurant at the time of booking 3 mo in advance. While we were a slight bit, and I emphasize SLIGHT, on the rowdy side, we were all well heeled, educated, cultured, ladies accustomed to high-end restaurants and were much less disruptive than MANY a other large parties I have been seated next to at much classier establishments. Also, the restaurant was nearly empty half way through our dinner due to them only taking large party reservations after 8:30pm.
We arrived for our reservation and were seated promptly - a plus. However, our server did not introduce himself ( We later found by looking at our bill, his name was Steve) and was cool and unfriendly from the beginning. We ordered several small plates to be shared by the table and brought with us 3 bottles of very good, slightly expensive bottles of wine to drink from our day of wine tasting.
Our food was quite good, but we had to ask for water on at least 2 occasions, our tables was "cut off" without explanation and done so in a very rude and unprofessional way. We later learned it was due to an ABC law that states a table can not continue to be served alcohol if a person is asleep (To explain - We had a nurse who works nights, and due to being up all day wine tasting when she would normally be sleeping, was understandably exhausted.) Had this law been explained to us in a professional and courteous way, we would have all understood - it wasn't.
In addition, our bottle of Alpha Omega Chardonnay that we BROUGHT with us was left nearly HALF FULL in the wine bucket and was not poured nor offered to us to take home (Something the restaurant does allow). They were simply going to leave OUR bottle there.
Upon receiving the bill we were further insulted by having our money counted out-loud in front of us. THEN, when we asked that $60 be put on 2 credit cards (the rest paid in cash), they were instead charged $86, because we were accidentally short cash due to one member of our party being unavailable, and were therefore remiss in collecting her payment portion. UNACCEPTABLE. Do not count money in front of your guests, and if there is a discrepancy in money, you should bring it to the party's attention in a discreet and professional way, and ASK how they would like to resolve it! You do NOT simply charge a different amount than you were told to!
I have dined at dozens of high-end fine dining restaurants up and down the west coast from LA to Seattle and beyond and this was HANDS DOWN the WORST and rudest service I have EVER, EVER experienced.
The food was good and I'm sure would be a perfectly fine dining experience for a couple, but they are OBVIOUSLY not accustomed to handling groups, and on principle, I will never recommend this restaurant to anyone! Our dinner at Redd the previous night however, was fabulous on every level.
Best restaurant on Napa. This place was highly recommended by a friend and it did not disappoint. My wife and I had the duck with mushroom risotto which was the best dish we had while we were in napa. Service was excellent. We sat on the outside patio which was nice and cozy with a fireplace. Had the brownie with caramal gelato which was sooooo good also. Highly recommend this place in downtown, best restaurant in Napa!
Excellent Service & Atmosphere with above average Food.
The Celadon staff was excellent during the entire evening. The atmosphere was fun and enjoyable for our party of six. The food and drinks were above average. I would recommend this restaurant for both small intimate dinners and for larger parties. The only complaint I had was making the initial reservation and the constant calls to confirm our reservation. Celdaon staff called at least 6 times in two days to confirm our reservation. On one instance, two confirmation calls came wihtin two minutes of each other by two separate Celadon staff members. Other than the constant confirmation, I would say Celadon is one of the best in Napa.
Celadon's sister restaurant, Coles Chop House, is one to avoid. It is the worst experience ever--see Coles review.
Great food for a great price. We dined at this restaurant on New Year's weekend. Our reservation was for a party of 4 @ 9:00 p.m. The restaurant was cozy, had great atmosphere, & great service. The food was excellent; 2 of us order the Kobe Flatiron steak, & 2 of us ordered the Hanger steak special. Our starters were also excellent-the Caesar salad & Clam chowder. Great wine pairings also. My husband & I cleaned our plates!
Downtown Napa's Best.. Celadon was recommended to me by a few locals when I arrived for my first-time stay in Napa. It was a short walk from the B&B I was staying at and, being a NY foodie, I was hoping for a good meal. It surpassed expectations. The indoor space is attractive, airy and comfortable. There is a lovely outdoor space but since I was in Napa during a heat wave I opted to sit inside. I had no problem making a reservation (a Sat nite at 8:45pm) and we were seated promptly. After cocktails we began with a "green plate" Tomato salad special app and ceasar salad app - both sizable portions and delicious. For entrees we shared a Snapper special entree and the togarashi-crusted scallops entree with marbled potatoes, frisee beets and pickled onions with fennel cream. Again, both were good-sized portions, nicely plated and very tasty and flavorful, paired with excellent wine. We finished with cappuccinos and a fantastic warm gingerbread dessert. The service was excellent. The bill came to $112 and the evening could not have been more pleasant and satisfying. I look forward to returning.
Best fine dining in all of Napa. We went here for our anniversary. We called to let them know and they gave us the best seat in the house. The food was exceptional. Service was excellent. Parking was really easy. The prices were very reasonable. Don't forget to have dessert! Reservations are easy to make- you can do it online. Their customer service is superb.
A real gem in the heart of downtown napa. If you blink, you just might miss Celadon of Napa. Located in the beautifully restored Hatt Building in downtown Napa, Celadon is a real gem. Chef-owner Greg Cole (also of Cole?s Chop House) and Executive Chef Marcos Uribe dazzle patrons with an exciting mix of global international dishes which are sure to impress even the finest of diners. With an exclusive wine list consisting mainly of small boutique wineries from the Napa Valley, you are sure to find a wine to match each dish. The ever-present owner is sure to charm any weary patron tired from a day of touring and wine tasting. The beautifully presented dishes are nothing but complemented by the welcoming and attentive wait staff. If global international is not your style, Greg Cole also owns the classic American steakhouse just down the street, Cole?s Chop House. If Mr.Cole and his wife/business partner Beth Fairbairn can?t please you?.. nobody can.
Horrible... Horrible... Just plain Most Horrible Experience EVER!!!.
I guess I was unlucky this past Saturday night because it was one disaster after another!!! I WILL NEVER GO THERE AGAIN!!! They are rude, snobby, idiots!!!
First, I called to see if we could push our reservations back 30 minutes from 8:15 to 8:45pm & the RUDE host said the next available time was at 9:15pm. So I declined that time slot & asked if it would be possible if I were 10 or 15 minutes late & he said No.
So we rushed over there & got there exactly on the dot. As we checked in with the host (the same rude host over the phone), the manager was standing right there & looked up our reservations. He said that our reservations was for 9:15pm. We told them that we placed a reservation at 8:15 & declined to change it, but they insisted that it was for 9:15pm. After we explained to him the whole phone conversation & how the host changed our reservations without our permission, all he could say is that they would seat us as soon as possible.
So, we were thinking the next table or two would be ours. After 3 other couples were sat & over half an hour of waiting... we got furious. They wouldn't allow us to be even 10 minutes late when they were behind themselves & they just wanted to seat the other people waiting. Then, when we approached the manager again, all he could say was that he would seat us as soon as possible. No apologizing at all!!!
This was ridiculous!!! We had a reservations, they gave it away, they didn't even try to make it up to us by seating us next, they didn't even admit to their mistake nor did they try to compensate us in any manner. We just felt as if they wanted us to leave, & so we did... we went to Angele (right near the waterfront) & the host & manager were so much more pleasant, accommodating, & the food was excellent. I've never had such horrible service... especially from a manager.
Great Californian Cooking!. My husband and I went to Celadon on the recommendation of the font desk at the hotel where we were staying in Napa (and one of the wineries we visited recommended it as well). The ambience was great; we sat on the patio where there was a fire going in a fireplace and heaters all around. Very cozy. The sourdogh bread and olive oil were yummy. The macadamia crusted goat cheese appetizer was creamy and tangy; we loved the port-simmered figs. For entrees, I had the vegetable polenta Napoleon, which was fantastic. The polenta was both creamy and crunchy. My husband had the Moroccan lamb, which was out of this world. For dessert, we split the bread pudding, which was fabulous. Our server was very attentive. The whole experience was great. We would highly recommend this restaurant to a visitor in Napa for great food and great ambience.
our favorite napa dining experience!. charming service, top-notch food, lovely decor ... what an amazingly pleasant dining experience ... staff -- including owner, greg cole -- all act as if they are genuinely happy you are there. the food is amazing, really. we had two appetizers, split a salad, had two entrees, and finished with a dessert ... we couldn't stop eating, and we wanted to make sure we had everything on the menu that had caught our eye. we also had wine-by-the-glass and a cocktail ... all for $120 ... we couldn't believe how affordable such a terrific meal could be! we could tell celadon is cole's baby. he was working the floor ... not just chatting with guests, but bussing tables, serving drinks ... he wasn't micromanaging; rather it seemed he really wanted to participate, that he really enjoyed being there. if we could take celadon home with us (to poughkeepsie), we would in a heartbeat!
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