Napa >Veterinary Services > California Pet Hospital
many great times and some not so.
What can be said about Dr. Lung and his staff that isn't apparent when you walk through the door. We have been clients and friends of the Lungs for 15, 20 years. My wife and I have run hundreds of dogs through Cal pet and be it a rescue animal or our personal pet, Randy was professional, caring and always had our pets best care in mind. Dr. Lung and his wife, have raised exceptional kids and I am proud to be able to say they're my/our friends. If there is any doubt, set an appointment and meet Randy. Thanks for everything. KC Kampton
PS.. To the front counter staff comment; I had an issue with a staff person and wrote a letter to Dr. Lung, not a very nice one either. Randy did respond with a phone call, an apology and resolved the issue. "I" should have been the one to offer an apology because I questioned our friendship. I still consider him one of the nicest and best people I know.
Very Disappointed in California Pet Hospital.
My cat was having urinary problems for an entire year and each time we brought him in Dr. O'Connell said she thought it was behavioral and the entire time I continued to say I really thought something was wrong with him.
Two weeks agao he began yowling and urinating all over the house again and I had my husband bring him to be tested for UTI (the third time tested) and Dr. O'Connell said there was no infection and she said it could be stones, but more than likely just behavioral.
One week later you could not pick him up without it hurting and he was still urinating all over the place. I made my husband take him in again and this time Dr. Lung saw him and felt his bladder and knew something was definately wrong. He took and xray; Jello had over 30 stones in his Urethra and they needed to operate. we were told it would be about $1500 and on Thursday, Dr. Lung called and said the cost was up to $2500 and would be more but that we could possibly work out with some sort of payment plan and in the meantime Jello was looking good and they were probably going to take out the catheter since the new xray indicated no stones left in the urethra.
This morning (Sat) Dr. O'Connell called and she said she took out the catherter yesterday and came in this mor ning and realized Jello was all backed up and had not urintaed, so she took an xray and their was one stone remaining. She said to come pick up the cat and take him to ermergency surgery sin ce she did not have the time (What's wrong with this picture???) and their office closed at 2:00 p.m. and they do not have time to work on him (how extremely rude and unprofessional is that???).
My husband called Silverado Vet Hospital and they said they would take him and put the catherter back in until the doctor who will perform the second surgery on him to keep him alive.
When my husband went to pick our cat up at California Pet Hospital the receptionist stopped him and said we needed to pay the bill ($3,960). Well, we do not have the money for this and they did not comepletely fix our cat, nor did they take the proactive attempt today to try to put the catheter back in because Dr. O'Connell was too busy!!
What is wrong with this picture here and where is Dr. O'Connell compassion? In my eyes it does not exist and she made the mistake in the first place.
After much research online we decided to bring our rescue puppy to Dr. Lung. He was a nice Dr. really took the time to talk to us and aswer any questions that we had.
What prevents me from giving this Pet Hospital 5 stars was the front desk staff. Very impersonal. I'm surprised that I did not get a reminder call. They were not friendly. Did not explain my bill. They just seemed to hate their job. I work for a dental office (6 years) so I'm not new to customer service in a medical office. Patients want to know what they have to pay for and why. Answer questions and to be greeted when they are new to the practice. The staff did not match the Dr. who was so friendly and personable.
Haven't decided if we will continue to go here.
Thanks Dr. Lung. Dr. Lung is one of those individuals who makes you want to be a better person! His compassion in dealing with our dog's disease and ultimately, his passing, makes me come from Vallejo to have him see our animals. He has treated Pato, Chloe and now Oso, and I will never go anywhere else. I hope that you take your animals to him. You won't be sorry.
CA Pet ROCKS!. Dr. Lung treats Sammy (my kitty) like he is HIS OWN pet! I will not take my cat anywhere else! We Love you, Dr. Lung!!!!
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