Napa >Napa Valley Marriott Hotel & Spa
Was Great B4 Renovations; Probably Will Be After - Not Now.
I reluctantly gave this hotel 2 stars, because before their ridiculous pseudo-MadMen meets Wine Country retro redeux renovation (how ya like me now, alliteration!), this hotel was wonderful. The staff, mind you, still is. It's not their fault the owners are renovating.
But we stayed there last Saturday on one of those, yanno, "package" deals for $99, which included 3 bottles of wine and 3 free tasting passes to local wineries. Most hotels will give you the passes if you ask for them, so we weren't really in it for those.
We were not told upon booking the hotel that there would be construction going on, nor when we checked in. Apparently their idea of letting people know was handing you a letter (which we didn't get, ironically) on checking in...despite the obvious designated "taped off" areas after getting through the lobby. We just thought--Oh--Construction--that's why we got a $99 rate.
We *were* handed a letter, though. Just not about the construction. It told us we'd be getting two half-bottles (hey--who chopped my wine in half?! I was promised a full wino experience, darn it!) and one (cough, Kendall Jackson...all the way in Healdsburg) full bottle.
Not only that, but the letter indicated we had to go to all these wineries in order to GET the two half-bottles and one full bottle, at opposing ends of wine country. Considering we were only staying one night, we'd already mapped out what wineries we wanted to visit. Lets face it--we booked the package for the wine bottles (and the cheapy wino rate). If you are promising your winos wine bottles on check-in, it should be in the form of a bottle, not a paper IOU. Or at least let us know it's an IOU when booking.
I've stayed in hotels under construction before. It can be a little noisy, but nothing you can't sleep through. Unfortunately, they checked us into the ONE room that was DIRECTLY UNDER the bombing of Hiroshima. At the ungodly (and un-wino-ly) hour of 6:30-7am, we woke to banging, hammering, sawing, grinding, and various other loud booms. When we called the front desk, they said "Oh, didn't you get the letter when you checked in?"
They did give us $25 credit on our bill, and said they'd have them stop the noise...but it continued. All the way through Noon, and check-out.
And we never did get the wine. :(
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