Vineyard Dog

Doesn't Recommend

mseveri

Joined 4 years ago

Vineyard Dog in Napa Cute but very nasty people.. I came in to this store the other day and was really impressed with the set up and products in this store. I made a purchase and left. Would of at that time reccamended this place to anyone.

I a few days later found that I was charged for my items twice. So I called the store during buisness hours and left a message to be called back. I recived a call 4 hours later by the owner of the store. This was the rudest lady I had ever spoken to. She made it seem like I was at fault for her employee who charged me twice. This owner gave me the third degree. The owner could not find a copy of my purchase so then got even ruder. She hung up on me several times because she needed to help another customer. Which is understandable in all but say "can you hold for a min". I told the owner if I had come into her store and stollen her products I would be arrested for shoplifting. But the store taking money out of my account twice isn't considered stealing? So thank Heaven for Wells Fargo who will now handel the duplicate charge.

It's really a shame the owner couldn't of been nice and not so RUDE. The cashier was very sweet though.