Doesn't Recommend

Amy T.

Joined 11 months ago

I got ripped off. My awning ripped. I called Danieli to replace four faded panels of my awning. The Danieli people talked me into buying a new system for the new panels. I was told the new one would last nearly forever. I waited months to get my custom awning system, and when it arrived, the installer put them up and found the four panels were too short. Instead of redoing the awning, he added 5" tabs with four holes at one end so that the awning panels could hook on to the house and keep it taut. It was just some 4-holed tab that he took from something else. The holes were not centered and so neither was the awning. The awning was not what we wanted and we were disappointed it was made wrong. But we had waited so long and had a party coming up, so we did not refuse to accept it.. . Within a year, the uneven awning developed holes in places where it rubbed against the wiring system. The other ends of each panel are ripping away from the tab and thus cannot be held in place. Plus, the wire system sags. I am embarrassed to have people see it and have not taken it down only because I wanted Danieli Awnings to respond to my complaint and either remake them correctly or refund my money. No answer.

Recommends

sstaes

Joined 6 years ago

None. Revised feedback: previous issue has been resolved, nothing further to report (we received a refund)