6534 Washington St, Yountville, CA | Directions 9459938.402547 -122.362156
Sunday To Saturday From 11:30 AM To 12:30 AM
Who loves delectable taste and deplorable service? – For a restaurant relying on tourism and reputation, Bouchon needs to elevate its service levels. Service in the food industry is as fundmantal as the food quality and artistry. Bouchon needs to learn that poor service detracts the entire eating experience. I had a great time with the wonderful food and lovely ambience last time, but I was denied the same pleasure again. Nothing could help explain the inconsistency of behavior. While the food was excellent, the great taste was easily washed and forgotten by the poor service. This is a disgrace to the Thomas Keller name. How does one account for a 50 mins wait time from the time of entry to the time of appetizer served? Service embodies the eating experience. There are so many other "excellent" restaurants with both fine food and nice service. But that's okay ... if it is not broken, why fix it? Afterall, Bouchon is committing the perfect crime -- tourists may not come back to Napa frequently enough. Been there, done that, shouldn't have gone back.
Great food, wonderful ambience – We had lunch in this wonderful brasserie. The service was friendly, warm and the food was excellent. The waiter knew the food and wine served in the restaurant very well. We had great salads and wonderful Pomme Fritte. The mussels were cooked in a sauce to die for. The trout was beautifully cooked and presented. We wanted to have a few glasses of red wine and the waiter's recommendation was superb. He knew the wines the served very well. The Tarte de Citron was perfect. Great dining experience.
Go for the Frites, Stay Away Because of the Service – The food was great. Hostess was hospitable. Ambience awesome. Cocktails mas fuerte. Service was horrible. Our waiter essentially abandoned our table and the other table outside after taking our order. He never came back and asked us if we wanted another cocktail (we had to order them from the water boy), he didn't ask us how our meal was, and he even didn't offer a dessert menu (my friend finally went up to the Hostess stand and get them). It took 2.5 hours for lunch.... I like a leisurely lunch just like the next guy but most of this time was spent waiting on the waiter to show up.
I would completely understand if he was slammed but from what I could ascertain.... he only had a few tables. Very poor showing. I wasn't expecting French Laundry service but I have had better service at IHOP.
Great experience – I live in the city and my family came to visit this weekend. They wanted to suprise me by taking me out to the French Laundry for dinner on Saturday, but didn't think about the reservation list needing around 4 months advance notice. Bouchon (same owner as FL) was a wonderful backup. They call it casual, but it doesn't feel like a casual dining experience. Everything is still very elegant and the food is wonderful. Our waiter was very knowledgeable and friendly. Will definitely be visiting again soon!
Very nice – I wasn't sure what to expect. Being the same ownership as FL but being the more laidback version I thought it'd be worth a try. I went with a larger group and we all ordered something different. We were very pleased with everything we had from appetizers, main courses both fish and steaks were great! and the desserts and cheeses were high class too. Will be returning and recommending this to others in the area.
French Excellence – Everything about our dinner was amazing. The table we were given provided the ultimate people watching, our waitress was knowledgeable and friendly, the wine list and wine recommendation were impressive, and the entire dinner was served to my expectations.
Can't Afford French Laundry? Come Here! – If spending $200+ a person not including wine is not your cup of tea but you want to say you ate at a Thomas Keller restaurant during your visit to the valley, stop in at Bouchon. Salmon tartare, pan seared duck breast, asparagus salad were recent features on the fresh list. Service is excellent and the noise level is rather loud. Wine list was as outstanding as expected and features many excellent by the glass selections.
Desserts are all made on premises and are great to share.
Luke Warm Food and Even the Coffee – We expected far better food and service. Each course continued to arrive luke warm. Even the coffee was cool. The bread was fantastic but that was the highight of dinner and sadly is was short in quanity. The escargot was cool and tasted odd, the fish special, althought an excellent combination of ingredients, could have been excellent if the dish was presented hot. With a big name you come to expect a lot and the restaurant failed. A restaurant of such class and for that matter all restaurants need to learn how to deliver hot dishes. We have no plans to visit French Laundry if this is how Thomas Keller runs his restuarants. I will try Redd just down the road.
Solid fare – We went for Valentine's Day. Seated immediately at a decent table. Service was spot on, didn't have to ask for a thing. Frisee salad w/ lardons was great, as was the shrimp and asparagus app. Braised short rib over sweet potato puree w/ chanterelles was very nicely done, seasoned to perfection. Steak frite was prepared exactly medium rare as ordered. Nice wine list, though a bit short considering this is a Napa establishment. We'll be back, just as soon as I can handle the 2 hour drive from the Bay again. Well done!
Great food and great service – I have dined at Bouchon many times and each time the food has been excellent and the service great. I have also recommended this restaurant to several friends and all of them have reported that they greatly enjoyed the experience and can't wait to return. Kudos to Thomas Keller and the staff of Bouchon!
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